Terms & Conditions

Your Booking 

These Terms & Conditions form a binding agreement between you ("the hirer") and Hilldogg's Costume Hire, operated from Coombabah, Gold Coast, QLD. By completing a booking, you confirm you have read and agreed to these terms.

All prices are in Australian dollars (AUD), inclusive of GST where applicable. Full payment is required at the time of booking to secure your reservation — your booking is not confirmed until payment is received. We accept payment securely through Wix Payments. A security bond may also be required for certain costumes and will be communicated to you prior to or at pickup. Bonds are fully refundable upon return of the costume in its original condition, processed within 3–5 business days of inspection.

Hire Period & Pickup

The standard hire period is up to 5 days from your confirmed pickup date. Costumes are collected from and returned to our location in Coombabah, Gold Coast, QLD — pickup and return times will be confirmed at booking.

Please inspect your costume carefully at pickup and advise us of any pre-existing damage or missing items. Extensions to the hire period may be available on request and subject to availability — additional fees will apply. Costumes must be returned in the same packaging they were provided in.

Costume Care

You are responsible for the costume from the time of pickup until it is returned to us. Please handle all costumes with care.

You do not need to wash or dry-clean the costume before returning it — we take care of all cleaning between hires. However, costumes must be returned free of excessive staining, strong odours, body paint, fake blood, or food and drink damage beyond fair wear and tear. It is your responsibility to ensure the costume you book is the right size and style for the wearer. Adult costumes listed as "One Size" are designed to fit most adults but may not suit all body types — please contact us before booking if you are unsure.

Damage, Loss & Late Returns

If a costume is returned damaged beyond fair wear and tear, you will be charged a repair or replacement fee at our discretion. If a costume is lost, stolen, or not returned, you will be charged the full replacement cost. We reserve the right to retain the security bond and charge additional fees to cover these costs.

Costumes returned after the agreed return date will incur a late fee of $10 per day unless an extension has been pre-arranged. Continued failure to return a costume may be treated as theft and referred to the appropriate authorities.

Cancellations & Refunds

Cancellations made more than 48 hours before your confirmed pickup time are eligible for a full refund or credit. Cancellations made within 48 hours of pickup are non-refundable. No refund will be issued for costumes not collected on the agreed pickup date without prior notice.

If we need to cancel your booking due to unforeseen circumstances, you will receive a full refund or be offered an alternative costume of equal or greater value. In the unlikely event a booked costume is unavailable, we will contact you as soon as possible with options.